Recent Projects
GitSearch
GitSearch is an advanced Github search application built with React for component-based UIs, Next.js for server-side rendering to enhance SEO and performance, and styled with TailwindCSS and Chakra UI for a clean, efficient user experience.
Tiny App
TinyApp is a full-stack web application built with Node.js and Express that allows users to shorten URLs. It uses EJS for dynamic web page rendering, providing a simple solution for managing shortened links.
Vend
A dynamic web application for streamlined online buying and selling, incorporating Express, JSX, Tailwind CSS, and PostgreSQL. Enabled users to browse, create, categorize, rate, and favorite deals. Implemented user-friendly features to elevate the overall user experience.
Experience
Network Specialist
First point of contact for 100+ employees, resolving 30+ weekly macOS, Google Workspace, and Slack issues with 95% satisfaction rate. Deployed JAMF MDM to automate device provisioning, reducing onboarding setup time by 25%. Streamlined onboarding/offboarding via ServiceNow, managing hardware deployment, access rights (Okta SSO), and asset tracking. Diagnosed and escalated critical infrastructure outages (WiFi, Zscaler VPN) to engineering teams, maintaining 99% SLA compliance. Reduced ticket volume by 25% and improved team efficiency by 20% through centralized IT knowledge base.
IT Support
Supported macOS environments, resolving compatibility issues for 50+ employees and deploying security updates via JAMF. Administered enterprise applications (Okta, Google Workspace), including SSO setup and troubleshooting user access issues. Collaborated on change management processes for web application releases, ensuring zero downtime during deployments. Conducted employee training sessions for new software deployments, improving user proficiency and reducing support tickets by 20%.
IT Analyst
Provided remote support for 250+ clients, resolving Salesforce, Slack, and VPN connectivity issues. Implemented 2FA and Zscaler VPN protocols, reducing security breaches by 40%.
Analyst
Managed 150+ macOS/Windows devices via ServiceNow, achieving 100% audit compliance. Created user guides and testing documentation, improving troubleshooting efficiency by 30%.